Installation Supervisor

Posted: 01/12/2022

Position Overview:  The Installation Supervisor is responsible for supervising the technical installation workforce. This position will support the Operations/Technical Operations and serve as a field change agent to help improve overall communication and project execution and efficiency with Installation Technicians.

Primary Essential Job Duties:

  • Supervise assigned installation staff and manage duties to meet project needs
  • Responsible for their team efficiencies and ensuring that installation completion dates are met
  • Coordinate and manage external activities including all sub-contract work in support of project installation activities
  • Conduct pre-installation site surveys as needed
  • Assign small projects as defined by management to Lead Technicians when no Project Manager is assigned including but not limited to:
    • Manage all types of technical escalations from the field team and work with other M3 departments resolutions
    • Coordinates all efforts to maintain adequate resource coverage, control of the installation budget and high installation standards
    • Conduct quality control visits during and post installation/commissioning and report findings to project team and management
    • Maintain a thorough understanding of project requirements and objectives including, but not limited to: contractual, technical, schedule, construction coordination, materials, personnel, and scope of work
  • Assign vehicles to technicians as needed and hold monthly inspections to ensure vehicles meet M3’s vehicle usage standards
  • Be part of the team process improvement initiatives
  • Coordinate and train, where appropriate, technicians and demonstrate installation tasks for audio visual projects including but not limited to: pulling cable, installing connectors, mounting projects and metal fabrication
  • Regular and predictable attendance as scheduled.
  • Work cooperatively with others.

Secondary Job Duties:

  • Mentor and coach Installation Technicians and Lead Technician through their designated learning development plans

These are not meant to be exhaustive lists.  There will be other duties as assigned.

Target Vales

  • Customer Service – Our customers are why we are here
  • Integrity – We are honest, respectful and accountable in all we do
  • Attitude - We are hard-working, team-oriented, positive, and fun
  • Teamwork – We trust each other
  • Performance – We expect excellence from ourselves and others
  • Excellence – Our reputation is built on our quality

Required Skills and Abilities:

  • Ability to manage small to medium projects to completion
  • Ability to balance multiple tasks with changing priorities
  • Excellent skills to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
  • Read and interpret electronic schematics and architectural blueprints
  • Advanced knowledge of signal flow within M3 disciplines
  • Travel to various job sites as needed not expected to exceed 25% of time
  • Excellent communication and interpersonal skills, both verbal and written

Education and Experience:

  • 2+ years of supervisory experience
  • CTS-I and BICSI preferred
  • Experience in A/V or ICT preferred
  • Valid driver’s license with appropriate driving record

Physical Requirements:

  • Ability to sit for prolonged periods of time
  • Ability to use computer for long periods of time
  • Ability to use hand and power tools in a safe and efficient manner
  • Ability to lift up to 50 lbs
  • Ability to climb ladders
  • Be able to pass drug screen and background check