Client Success Coordinator

Posted: 05/23/2021

Available for Remote - US I Nashville, TN I Louisville, KY location

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our client success team focuses on the happiness of our clients. Each Client Success Coordinator is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product. It’s their job to take what’s been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Coordinator is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.

 

DAY TO DAY:

  • Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
  • Create client programs in our Salesforce platform and troubleshoot any issues with program or leads
  • Respond to RFPs and provide quotes to clients for pricing and volume on lead generation programs
  • Set-up email templates and create landing pages as needed for campaigns

 

OTHER IMPORTANT RESPONSIBILITIES:

  • Work alongside Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
  • Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting
  • Onboard new clients and develop and present Quarterly Business Reviews to discuss high level business strategy with top clients
  • Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services
  • Help establish processes to increase efficiency and offer creative solutions to solve problems

 

REQUIREMENTS

  • Bachelor's degree from recognized institution (or equivalent experience)
  • Bonus points if you have familiarity with Salesforce, or other CRM tools
  • Excellent communication skills through various digital communication including slack, email and over the phone
  • Excellent time management skills and the ability to multitask while upholding a high level of accuracy
  • Organized and detail-oriented
  • Creative, problem solving ability

 

 

PERKS AND BENEFITS:

Aside from an outstanding company culture that fosters innovative ideas, teamwork, professional growth, and friendly competition, we offer great benefits. You'll have the chance to work alongside fun, intelligent, and driven folks who believe in what we're doing at TA. We provide the following:

  • Remote/hybrid/in-office work options
  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401(k) Retirement Plan with company match
  • Flexible PTO, take time off when you need it!
  • Paid Maternity and Parental Leave
  • MacBook Pro or PC laptop, your choice
  • Ongoing Career Development Meetings
  • Fitness Reimbursement
  • Subscription to the Headspace App
  • Bucket List Benefit: We financially help you check something off of your bucket list
  • Monthly Team Outings and Quarterly Volunteer Opportunities
  • Travel covered up to 4x per year for remote employees
  • Professional development opportunities and incentives
  • Beer on Fridays! It’s 5 O’Clock Somewhere… 
  • Milestone celebrations for birthdays, weddings, work achievements, and more
  • Coffee, snacks, ping pong, and catered lunches 4 days a week in office

 

 

ABOUT US:

TechnologyAdvice’s purpose is to create opportunities for technology buyers, technology vendors, our team members and our communities. 

We are dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource across hundreds of technology verticals, our unbiased research and crowd-sourced product reviews help buyers find the right software to grow their business. 

We work with vendors to grow their customer base through our unique lead generation, content creation, and digital advertising programs. These programs improve product awareness by placing matched solutions in front of their ideal customers using multiple touchpoints.

TechnologyAdvice is based in Nashville, Tenn, with a diverse workforce located across the United States and a global client base.

In recent years, TechnologyAdvice has been named as one of the Inc. 5000 list of America’s Fastest-Growing Private Companies four times, as well as inclusion in the Inc Best Workplaces list for 2021. In 2019, TechnologyAdvice received a Nashville Business Journal Small Business Award and was named the Market Mover in the Nashville Chamber’s NEXT Awards. We are also a five-time recipient of the annual Tennessee Top Workplaces awards.

At TA, we believe our differences make us stronger. We foster a diverse and inclusive culture where people feel safe being themselves. Our DE&I committee hosts quarterly meetings and sessions to help us continually learn and grow. Our Core Values are: Be Transparent, Make Calculated Decisions, Crave Knowledge, Challenge Mediocrity, and Value Each Other.

 

Pre-employment screening required.

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