A/V Service Technician

Posted: 01/12/2022

Position Overview:   The Service Technician is responsible for service calls for our customers. He/she will trouble shoot, repair, and meet customers’ needs and expectations to repair existing audio and video equipment.

Primary Essential Job Duties:

  • Answer and resolve service calls to the satisfaction of the customer
  • Keeping all company equipment in good shape including vehicle assigned
  • Test and troubleshoot installed systems for defects.
  • Train customers on currently installed projects.
  • Maintain equipment in organized manner
  • Perform system software and firmware updates as needed
  • Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs (BiAmp/QSC), matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
  • Maintain information including but not limited to documentation, service summaries, job hours
  • Regular and predictable attendance as scheduled
  • Work cooperatively with others.

This is not meant to be an exhaustive list.  There will be other duties as assigned.

Target Vales

  • Customer Service – Our customers are why we are here
  • Integrity – We are honest, respectful, and accountable in all we do
  • Attitude - We are hard-working, team-oriented, positive, and fun
  • Teamwork – We trust each other
  • Performance – We expect excellence from ourselves and others
  • Excellence – Our reputation is built on our quality

Required Skills and Abilities:

  • The ability to terminate Cat6 and other connections including soldering XLRs
  • Excellent communication skills, both verbal and written
  • Understanding signal flow
  • Basic understanding of data network devices/networking
  • High level of computer skills
  • Ability to work without direction
  • Talent to take initiative
  • Travel not to expected to exceed 30%
  • Critical thinking with the forethought of the job

Education and Experience

  • Valid driver’s license with appropriate driving record

Physical Requirements:

  • Ability to sit for long periods of time
  • Ability to work on a computer for long periods of time
  • Ability to use hand and power tools in a safe and efficient manner
  • Ability to bend, squat and kneel
  • Ability to lift up to 50 lbs
  • Ability to climb ladders
  • Ability to pass drug screen and background check