Support Analyst
If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance, free daily lunches, and promotion from within are the norm, Concept Technology may be the spot for you!
WHAT YOU WILL DO:
- Provide exceptional customer service via phone and email to all Concept Technology clients
- Resolve help desk issues including troubleshooting hardware and software issues
- Perform user administration duties
- Assist with front line phone queue, including ticket creation and triage
- Work one of three shifts at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00p
- On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm
WHAT YOU WILL ENJOY:
- 100% Company-paid medical, dental, vision, life, and long-term disability insurance
- Retirement plan with employer matching 100% of contributions
- Great work culture & the best coworkers!
- Paid time off (first year starts at 3 weeks)
- Free lunch and snacks daily
- Catered celebrations for birthdays and anniversaries
- Good Citizen coffee
- Company laptop and smartphone
- On-site fitness facility with showers
WHAT WE NEED YOU TO BRING:
- At least 1 year of IT experience
- Help desk or call center experience preferred
- Experience with Microsoft 365
- Remote Desktop support
- Active Directory and Exchange
- Patch management
- Advanced printer/peripheral device troubleshooting
- TCP/IP, DNS and DHCP
- Remote support for handheld smartphones and tablets (Android & iOS)
- Professional appearance & demeanor
Experience Level: Entry Level
