Tuesday Sep 29, 2020
11:00 AM - 11:45 AM CDT
September 29
11:00am-11:45am
Zoom - Link is in your confirmation email. If you do not have the Zoom link an hour before the event, please email events@technologycouncil.com for assistance.
NTC Members: Free
Future Member: $15
Improving IT Service Delivery in the areas of operational support typically comes with incurring additional expense. Companies scale up to address either a capacity or a capability problem and use additional headcount to address the actual or perceived problem. A lack of understanding if a problem truly exists as well as using headcount to solve it, can result in unnecessary expense that no company can afford.
Most organizations have a plethora of information readily available to them but don't fully understand how to use it to identify opportunities for improvement. Metrics, a comprehensive understanding of resource performance, work intake procedures, and operating practices can provide valuable information allowing immediate improvements in service delivery as well as both customer and employee satisfaction.
This presentation will detail a customer success story and provide simple tactics to improving IT service delivery without incurring additional operational expense.
Presentation by:
Printed courtesy of www.technologycouncil.com/ – Contact the Greater Nashville Technology Council for more information.
500 Interstate Blvd. S, Ste. 200, Nashville, TN 37210 – (615) 873-1284 – membership@technologycouncil.com