Contact Center Trends to watch in 2019

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Name: Contact Center Trends to watch in 2019
Date: October 17, 2018
Time: 1:00 PM - 2:00 PM CDT
Event Description:
Fast forward to end-of-year reviews in 2019. What will your team have accomplished? Will you be proud to report on soaring CSAT scores, transformative process improvements, and unprecedented profits? If you want to set your team up for success in the year ahead, now’s the time to start planning. Join us for this eye-opening discussion on the trends you need to watch as you prepare your contact center for the future. In this webinar, you will learn: * What AI and Machine Learning will really mean for the contact center, and the practical steps you can take now to ensure smooth implementation * How to deliver an employee experience that will attract and retain top talent * What’s next for customer experience * How digital transformation will impact the contact center in the years ahead
Location:
Online Webinar . Here’s the link to register https://www.brighttalk.com/webcast/15907/335247?utm_source=five9&utm_medium=brighttalk&utm_campaign=335247
Date/Time Information:
Oct, 17th at 1pm CT
Contact Information:
Melonee Walker at Five9, Inc. 615.498.8812
Fees/Admission:
Free
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